Publix accused of robocalling consumers

- A Florida law firm giant has filed a class-action lawsuit against the state’s grocery giant, claiming the supermarket chain violated federal law by “robocalling” people believed to be pharmacy customers, alerting them that prescriptions were available. 

Morgan & Morgan filed the lawsuit against Publix in federal court in Tampa on Thursday, alleging Publix violated the Telephone Consumer Protection Act by repeatedly auto-dialing consumers without their express consent.

The lead plaintiff, Eric Snover, says he received more than a dozen calls in eight months alerting him to a prescription being ready for pick-up at a Publix in Destin, despite the fact that he hadn’t done business with the pharmacy and made multiple requests for the calls to stop. 

Attorney Rachel Soffin says there are likely thousands, if not hundreds of thousands, of consumers who faced similar robocalls from Publix.

“They are a serious disruption of our privacy and our daily lives,” attorney Rachel Soffin told FOX 13. “All one has to do is check a couple of the dockets across the country to see that this is a pandemic.”

A spokesman for Publix said the company doesn’t comment on pending litigation.

The “class” in the class-action, which is subject  U.S. District Judge Richard Lazzara’s approval, would be anyone who has received an automated call from Publix about pharmacy services in the past four years.
Under the TCPA, each affected person is entitled to up to $1,500.00 per call received in violation of the law. If the case goes to trial and Publix is found guilty of the violations, the company could be on the hook for millions of dollars. 

Up Next:

  • Popular

  • Recent


FOX 7 News streams at the following times (all times Central):

Monday - Friday

4:30 a.m. - 10 a.m.

12 p.m. - 12:30 p.m.

5 p.m. - 6 p.m.

9 p.m. - 10:30 p.m.


6 a.m. - 8 a.m.

6 p.m. to 6:30 p.m.

9 p.m. to 10 p.m.


6 a.m. - 8 a.m.

5 p.m. to 5:30 p.m.

9 p.m. to 10 p.m.

Schedule subject to change in the event of network sports coverage.

We also stream press conferences and other breaking news coverage from time to time. When we are not in a live newscast, you will see replays of the most recent broadcast.

To enter full screen Mode click the button.

For closed captioning, click on the button while in full screen mode.

Desktop/tablet users: To choose the stream's video quality, click on the button (while in full screen mode) and choose from 432p or 270p.

Mobile users:The video quality default is to your phone's settings.

Please allow time for buffering. If the stream stalls, refresh your browser. Thanks for watching

Stories You May Be Interested In - Includes Advertiser Stories