SCAM WARNING: Austin Energy is warning customers

Have you received a call from someone threatening to shut off your electricity if you don't pay them? It could be part of scam that Austin city officials want you to look out for. 

HOW DOES THIS SCAM WORK?

Utility company imposters will typically reach you with a telephone call or knock on your door claiming to be a representative from the local utility company. In the most common scenario, the scammer informs you that payment is overdue and the utility will be shut off if you don't pay up immediately.

WHAT ARE SOME RED FLAGS TO LOOK OUT FOR?

Prepaid debit cards and wire transfers are a red flag. If a caller specifically asks you to pay by prepaid debit card or wire transfer, this is a huge warning sign.

Pressure to pay immediately. Scammers will press for immediate payment and may try to intimidate you into giving them your personal and banking information.

WHAT ARE OTHER WAYS SCAMMERS COULD APPROACH SOMEONE?

A "representative" may appear at your door in a plausible work uniform claiming that the electric meter is not working properly and must be immediately replaced- at your expense. In a particularly alarming form of this con, the scammer may gain access to your home to perform "repairs" or an "energy audit" with the intent of stealing your valuables.

WHAT ADVICE DOES BBB OFFER TO AVOID BEING SCAMMED?

Call customer service. If you feel pressured for immediate action by a caller, hang up the phone and call the customer service number on your utility bill. This will ensure you are speaking to a real representative. Never give out personal information. Never give out your bank account numbers, date of birth, credit card number or Social Security number to unidentified individuals. Never allow anyone into your home unless you have scheduled an appointment or reported a problem.