AUSTIN, Texas - The City of Austin Utilities says it has provided almost $897,000 in financial help to residential customers struggling during the COVID-19 pandemic.
Since Austin City Council passed funding for additional utility bill assistance in April, the City of Austin Utilities says it has provided $896,948 in assistance and that more than 3,200 customers to date have received assistance through the City's Plus 1 Emergency Financial Support Program.
The program provides help to those having financial difficulties and are unable to pay their utility bills due to unexpected emergencies, like COVID-19. Customers can easily apply for help with their utility bills and find more information in English and Spanish online here.
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The city says the Plus 1 program also works with a network of 56 nonprofit social services partners spread throughout the community who can screen applicants, determine eligibility, and arrange for funding.
City of Austin Utilities customers can email BillHelp@AustinEnergy.com or call 512-765-9721 for additional guidance about the Plus 1 Program.
The city is also encouraging any customers facing financial hardships due to COVID-19 to contact the City of Austin Utilities to discuss payment plan options, eligibility for other assistance, and ways to reduce energy use and bills.
Plus 1 is just one way the city says the Utility Bill Relief ordinance is helping utility customers struggling to pay their bills due to COVID-19. Read more about all the measures the City is taking to assist customers with the Utility Bill Help ordinance.
FOX 7 Austin is working to keep you up to date with coronavirus, with both local and national developments. You can also get the latest COVID-19 news from around the country at coronavirusnow.com.