Round Rock police, city announces operational changes due to COVID-19

The Round Rock Police Department has announced operational changes in response to the coronavirus.

RRPD says the department is still running at full capacity, but to help alleviate social distancing concerns, they are providing options to citizens, including: 

  • Citizens reporting non-emergencies can call 512-218-5500 and RRPD will attempt to take the report and follow up by phone as much as possible
  • Certain non-emergency offenses, such as theft and vandalism, can be reported using RRPD's online tool

"Thanks for being our eyes and ears in the community," Round Rock police said. "Please continue to look after yourselves and your neighbors and stay safe and healthy."

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The City of Round Rock has also taken a number of steps to handle the coronavirus, including increasing the frequency of cleaning and disinfecting city facilities. A number of events and activities have been canceled as well. The Spring Break Bash, Music on Main concerts in Prete Plaza and Sculptfest have been canceled. 

The Round Rock Parks and Recreation Department will be making the following operating modifications until further notice:

  • The Allen R. Baca Center will close Wednesday, March 18, including congregate meal service. The service providers are making arrangements for alternative pickup or delivery for clients.
  • Clay Madsen Recreation Center will close Wednesday, March 18
  • All youth athletic league (volleyball and soccer) practices and games are suspended 
  • The Youth Fishing Derby scheduled for March 21 has been canceled 
  • Play for All Special Needs Egg Hunt scheduled for April 4 has been canceled

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The Round Rock Sports Center and Round Rock Multipurpose Complex facilities will close Wednesday, March 18. The Round Rock Public Library closed Tuesday, March 17, but the outside book drop remains open.

The City is suspending disconnects for utility non-payment through April 6, though all bills will remain payable. The Utility Billing lobby at City Hall remains open, but utility customers are encouraged to pay their bills online, over the phone toll-free at 1-855-894-2392 or drop off a check/money order in a 24-hour dropbox.


The Municipal Court's initial appearance docket on Thursday, March 19, will be rescheduled. There will be a separate sign-in sheet outside the courtroom for individuals who wish to reset their date for a later court setting; the city says they will not be penalized. Defendants who call in can ask to be reset and the Court will reset the case, verify their address and mail a court setting notice, instead of requiring a written request. Judge Alan McGraw has temporarily modified the standing order for payment plans, reducing the minimum payment in an effort to reduce the number of people appearing in court.

All development meetings between staff and the public at the Planning and Development Services office will be reduced in size both internally and externally. The public is limited to bringing no more than two people to a meeting with staff. Office hours scheduled for March 18 and March 23 for the Round Rock 2030 Comprehensive Plan have been canceled.