Some Manor residents fed up with continuous problems with their water
Manor water issues
A boil advisory has been lifted for some Manor residents, the result of a broken valve that led to a water shutoff for Cottonwood Creek MUD 1 customers. However, neighbors say they've constantly had problems with their water. FOX 7 Austin's Angela Shen reports.
MANOR, Texas - A boil water notice has been lifted for Manor residents.
However, some residents in the Cottonwood Creek MUD 1 area say they've continually had problems with their water.
Why was a boil water notice issued?
What we know:
On Tuesday, Jan. 14, a broken valve on a water transmission line led to a shutoff of water.
Presidential Meadows Elementary School closed Wednesday due to the outage. While they were back on Thursday, they had to make some adjustments to drinking water and food preparation because of the boil notice.
Crossroads Utility Services, which serves the area, says the issue was completely unexpected.
"The broken valve was just an act of God. It wasn't anything that was planned or could have been prevented," Dennis Hendrix, contract service manager for the Cottonwood Creek MUD 1 area, said. "It's unfortunate the residents feel that they had to buy their own water. We were able to respond, repair and restore the water services in less than 24 hours."
What they're saying:
Sam Jenkins was one of the affected residents.
"Going without water has been really harsh on our neighborhood," he said.
He and his neighbors had to buy large jugs of water.
The water came back on Wednesday, but there was a boil water notice until 11:30 a.m. on Thursday.
While water has been restored, Jenkins says discolored water is still sometimes an issue.
"Every now and then it comes through as just brown," he said. "We want clean water as well as we want the intermissions to stop."
Hendrix says discoloration can come from minerals in the groundwater system, and if there's no boil notice, it is safe.
"We consistently address the residents' concerns, whenever those discolored water events do happen," he said. "Our only recourse is to go out and flush the water system to remove that discolored water. I can tell you that at those events, when the discolored water does happen, that the water continues to meet the TCEQ standards as far as disinfection and residual limits."
Residents just want to have consistently-clean water.
"We need to bathe. We need to eat, and we need to flush our toilets. Without good water, that's kind of hard to do," Jenkins said.
There was going to be planned maintenance in the ShadowGlen and Presidential Meadows neighborhoods this week, but it's been pushed back to the end of the month due to next week's winter weather. This is unrelated to the broken valve.
The Source: Information from interviews conducted by FOX 7 Austin's Angela Shen