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Some Park ATX customers charged for previously unbilled parking charges

By and Elizabeth Evans
Published  October 15, 2019 1:59pm CDT
Austin
FOX 7 Austin

AUSTIN, Texas - Some customers of the Park ATX app are seeing charges on their accounts for previously unbilled charges from over the summer, says the Austin Transportation Department.

According to Austin Transportation, Passport, the vendor which operates the Park ATX app, says some customers are being charged not for "previously unbilled parking charges" from late July to early September. 

Austin Transportation says that due to a system change in the app, some users were not charged when adding funds to their digital wallet accounts over the summer, and those accounts are being charged now.

Passport issued a statement about the charges:

Austin Transportation has received complaints from users about these charges. Passport says anyone who needs assistance is to contact Passport by emailing Customer Support at contactsupport@passportinc.com or by calling 704-817-2500.