Texas Lottery Commission to reopen claim centers on June 1

The Texas Lottery Commission says it plans to reopen claim centers across the state on June 1.

Claims will be processed by appointment only and recommended safety and cleaning guidelines will be followed. The 16 claim centers will be operating like this for an undetermined period of time and until further notice, the commission said in a release.

The commission will announce details on how to schedule an appointment and safety precautions to be put in place at a later date.

“We want to thank our players for their patience during these uncertain times, and we are appreciative of the number of players that claimed prizes via mail or delayed visiting a claim center to keep themselves, fellow players, and our employees healthy and safe,” said executive director Gary Grief. “We will continue to monitor the developments of the coronavirus situation day-by-day, while working with state officials, as we determine next steps in our claim center reopening process. The health and safety of our employees and all individuals we interact with remains our highest priority.”


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All winning scratch and draw game ticket prizes of up to $5 million can be claimed by mail. The ticket must be postmarked on or prior to the claim expiration date and should be mailed to:

Texas Lottery Commission
ATTN: Austin Claim Center
PO Box 16600
Austin, TX 78761-6600

Claimants should allow 4-6 weeks for mail-in claims to be processed. For additional information and for mail-in claim forms, Texans can visit the Commission's website.


All Lotto Texas, Powerball and Mega Millions grand or jackpot prizes regardless of the amount, all prizes paid out in annuity payments, and any prize greater than $5 million will be processed by appointment only at the Commission's headquarters in Austin. Anyone wanting to schedule an appointment for this type of claim only can call 512-344-5049 or email the Commission.

Prizes of $599 or less may continue to be paid by any Texas Lottery retailer.