Austin Energy will resume disconnections in July

Austin Energy will resume disconnections in July, a practice they put on pause for 16 months because of the COVID-19 pandemic.

According to account management director Monica Joyner, approximately 55,000 of the 480,000 households the utility serves, or roughly 11 percent, have "not made a payment or are not on a payment arrangement" since October 2020. Joyner says that translates to $48 million in debt.

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The utility is asking customers behind on payments to call them at 512-494-9400.

Joyner says a City of Austin Utilities Customer Care Representative will review the account over the phone. They will also offer help directly and/or through Austin Energy’s 56 partner networks.

"There is so much help and we don’t want to see anyone without services, we have so much funding available," said Joyner.

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She says on July 1 the utility will not automatically shut-off power for those with delinquent payments, instead they will begin the collections process. Those with delinquent payments will receive a "final letter" saying they have ten days to pay the utility or work out a payment plan.

"We really would like to connect with customers before we get to that point (of disconnecting.)  We don’t want anyone without services especially during Texas heat," Joyner said.

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