Boil water notice lifted for most Georgetown customers; some still impacted

GEORGETOWN, Texas - A boil water notice has been lifted for most Georgetown customers due to a water main break.

However, some customers are still impacted. 

Who is still impacted?

What we know:

These 12 customers in a small area on South College, Holly, John Carter streets and portion of North Austin Avenue remain in a boil water notice.

Crews are still working to restore water services and pressure for the following:

• Mel’s Lonestar Lanes, 1010 N. Austin Ave.
• Georgetown Interstate Transmission & Auto Repair, 1002 N. Austin Ave.
• Bluebonnet Trails Community Services, 711 N. College St.
• City of Georgetown San Gabriel Wastewater Treatment Plant, 1107 N. College St.
• VFW Post 8587, 1000 N. College St.
• San Gabriel Lodge /Georgetown Noon Lions Club, 900 N. College St.
• Rawleigh Elliott Early Head Start, 103 Holly St.
• William S. Lott Training Facility, 107 Holly St.
• McMasters Athletic Complex, 101 W.L. Walden Drive.
• City of Georgetown Parks and Recreation Administration Office, 1101 and 1105 N. College St.
• City of Georgetown Animal Shelter, 110 W.L. Walden Drive. Note: All animals have been safely evacuated to the Williamson County Regional Animal Shelter.
• Texas Disposal Systems, 250 and 299 W.L. Walden Drive.

All other customers that were not listed above should have their water services restored, and no longer need to boil their water. 

What you can do:

Residents in these neighborhoods are advised to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). 

Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, but all residents should follow the following directions:

Water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

If you have questions concerning this matter, you may contact Customer Care at customercare@georgetowntexas.gov or 512-930-3640. Additional information is available on the City’s website.

If you are experiencing an outage, and it is not shown on the water outage map, please call 512-930-3640, then press 1. The system will recognize your number if it’s tied to your utility account.

What happened?

The backstory:

A water main broke in the middle of the San Gabriel River during the July 5 flooding.

Due to the break, treatment and distribution facilities struggled to maintain the water pressure required by law, and many customers lost water pressure or water service, requiring the boil water notice.

The boil water notice was originally issued around 4 p.m. on Saturday, July 5. It included around 2,000 customers.

Water services were fixed for the majority of customers around 7 p.m. on Sunday, July 6.