AUSTIN, Texas - Capital Metro says it will continue to have free fares for all customers through the month of May.
The agency first suspended fares on April 1 in a move to protect customers and staff during the COVID-19 pandemic.
CapMetro says the free fare service helps with social distancing by eliminating the need for customers to show their pass, pay the operator or use the farebox. It also speeds boarding and reduces crowding at vehicle entrances. It also helps essential workers who need to use transit with some financial relief.
Officials add that free fares are not intended to encourage more people to use services. People are still asked to use transit for essential trips only as the stay-at-home orders are still in effect.
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Officials say CapMetro continues to work to ensure a clean and safe environment for workers and for customers.
Temporary staff has been stationed throughout the system to provide additional bus, rail, and transit facility cleaning.
In addition, customers may only board using the rear door, and a yellow chain barrier has been installed on buses to provide separation for our operators and to protect their health and safety. Customers who need to board through the front door for mobility reasons may still do so. Skip-a-seat signage is present on all CapMetro vehicles to encourage social distancing.
All bus and rail operators have been provided with facial coverings, and all customers are required to wear facial coverings while using CapMetro services. If a customer does not have their own face covering, our bus supervisors and security officers can provide one.
Officials urge everyone to continue the social distancing and hygiene guidelines that have been outlined by local and state governments.
For more information about Capital Metro’s response to COVID-19, please visit CapMetro.org/COVID19.
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