Samsung is asking all of its global partners to stop sales and exchanges of the Galaxy Note7. The company was in the process of replacing the devices after they randomly caught fire.
In August reports of the random explosions began to surface. Samsung believed the culprit was a faulty battery. And after replacing its supplier, they continued replacing Note 7’s and shipping new ones.
And as recently as October 3, Samsung announced a new Note7 would be available for purchase across the globe.
Despite replacing the battery supplier, customers continued having problems.
On Monday, Samsung issued a statement that they were working “with the US Consumer Product Safety Commission to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7”
Also on Monday, The Consumer Product Safety Commission released their own statement, warning customers about the dangers.
The Federal Aviation Administration followed suit shortly thereafter.
For weeks now though, flight attendants on many airlines have been warning passengers about the dangers of the Note7. Before take-off, they are asking passengers with the Note7 to keep the device completely powered off, for the duration of the flight, and until they have de-planed.
FOX 7 reached out to the TSA to ask if they had plans to warn passengers as they went through security lines, or if the device would be banned in airports. The TSA says they deal with “security measures”, not safety measures.
Passengers like Michael Lembeck travelling though Austin Bergstrom International say not everyone knows about the Note7’s problems, so the TSA’s involvement would make them feel safer. Lembeck adds, “they should do something, advertise, maybe even ban them from bringing them into the airport.”