Boil water notice lifted in Austin for all customers but some issues remain

Austin Water has announced that it has lifted the boil water notice that was put in place on February 17 for all of its customers. Customers no longer need to boil water used for drinking, cooking and, making ice. 

Officials say with the notice lifted, people should flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking. Flushing simply means letting the water run to ensure that there is fresh water flowing through your pipes. The following are the guidelines officials ask you to follow for flushing:

  • Run all cold water faucets in your home for one minute
  • To flush automatic ice makers, make three batches of ice and discard
  • Run water softeners through a regeneration cycle


Some emergency mandatory water-use restrictions remain in place until further notice. Customers are not allowed to do the following:

  • Use water for irrigation
  • Wash vehicles, including commercial car wash facilities
  • Wash pavement or other surfaces
  • Add water to pool/spa
  • Conduct foundation watering
  • Operate an ornamental fountain/pond, other than to support aquatic life

Most Austinites now have running, drinkable water but there are still some who are experiencing issues. Austin Water says a few isolated pockets of customers are still without water and that's mostly due to water main repairs.

Officials say they've deployed more than 20 crews who are working all day to repair about 40 to 50 water main breaks per day. They say they have hundreds more to repair.


However, some who live in the areas where the water has been deemed drinkable say they're not drinking it just yet because their water comes out oily and leaves behind a mysterious residue.

If you still need bottled water, the City of Austin is hosting another water distribution event starting at 9 a.m. Each car is limited to one case of water. You can see locations in the image below.