CapMetro board approves fare payment system upgrades

CapMetro announced an upgrade to its payment systems starting in March 2025.

Why is the CapMetro app being retired?

What we know:

The fare payment upgrades will launch on March 1, when the CapMetro app will retire and be replaced by the Umo transit app.

With the new app, customers can now pay for their fares and plan their trips.

For more information about the new fare payment system and upcoming changes, click here.

What they're saying:

"Anything we can do to improve the customer experience makes it easier for people to try transit and improves the overall satisfaction for everyone—our customers, operators, visitors and occasional riders as well, "said Samantha Baez, CapMetro’s Chief Experience and Engagement Officer. "These upgrades simplify the payment and boarding processes and lay the foundation for a smoother transit experience in Central Texas."

Why you should care:

The upgraded system will have some key features, including:

  • Tap to Pay: Customers can use contactless payments to pay their fares using credit or debit cards, as well as digital wallet platforms like Apple Pay and Google Pay.
  • New Validators: New fare scanners ‘validators’ with improved scanning, visual, and audio indicators are being installed across the fleet to ensure faster and seamless boarding. The installations are expected to be completed by mid-February 2025.
  • Improved Mobile App: The CapMetro app will be retired. Customers will begin using Umo to pay for fares and the existing Transit app for trip planning—part of a long-term strategy to simplify digital tools. The two apps will be integrated as part of this process.
  • Reloadable Fare Cards and Digital Passes: A new reloadable fare card that reduces single-use waste while retaining fare capping cost savings benefits for frequent riders. CapMetro will retire its digital 31-day and 7-day passes. Future digital payments will automatically allow for daily and monthly fare caps, so customers never overpay for a ride and don’t need to pay the full amount upfront.
  • No Changes to Fare Rates: Fares are not changing; only the way CapMetro collects fares is changing.

The Source: Information from CapMetro

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