AUSTIN, Texas - The Texas Lottery Commission is preparing to open its claim centers on June 1 and the agency is providing details on health and safety precautions that will be in place.
People who want to claim a lottery prize at a claim center must request an appointment online or call 800-375-6886. Walk-in claims will not be accepted and anyone who isn't scheduled for an appointment will not be admitted into any Texas Lottery facility.
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Prize claimants will be required to provide their full name, phone number, and preferred claim center location at which to complete their prize claim process.
Officials say the claim centers will operate under this method of an undetermined amount of time and until further notice.
After an appointment request has been submitted, the Texas Lottery will call the claimant to schedule a date and time for processing their claim. Once an appointment is scheduled, a claimant should prepare to bring proper identification, the winning ticket(s) and a completed claim form(s) to their appointment.
To protect people's health and safety, claim centers will follow recommended cleaning guidelines and staff will wear personal protective equipment including face coverings and gloves.
Claimants are strongly urged to wear a cloth face covering or non-medical grade face mask for their appointments.
Additionally, each claim center may have location-specific guidelines for maintaining social distancing guidelines while on the premises.
Prizes of $599 or less may continue to be paid by any Texas Lottery retailer and all winning scratch and draw game ticket prizes of up to $5 million may continue to be claimed via mail.
To claim by mail, the ticket must be postmarked on or prior to the ticket expiration date and should be mailed to:
Texas Lottery Commission
ATTN: Austin Claim Center
P.O. Box 16600
Austin, TX 78761-6600
Please allow 4-6 weeks for mail-in claims to be processed. For additional information, and for mail-in claim forms, you can visit the Texas Lottery website.
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